Cancellation & Refund Policy
Version 2.0 • Studio Master Plan Locked • Effective September 2026
1. Overview
At Artsy Production, every project involves dedicated cloud processing capacity, editing workstations, and creator allocations. Because custom creative labor is incurred sequentially, our cancellation and refund framework is strictly structured around the project lifecycle stage.
2. Milestone Refund Schedule
| Project Stage | Artsy Retention | Client Refund Amount |
|---|---|---|
| Before Creator Assigned | Razorpay Gateway Fee (2% + GST) | 100% of order value (minus gateway fee) |
| After Assignment, Before Work Starts | Gateway Fee + 10% Studio Administration Fee | 90% of order value (minus gateway fee) |
| During Work (Partial Completion / In-Flight) | 100% Retained | 0% (Labor and timeline reserved) |
| After Final Delivery & Approval | 100% Retained | Non-refundable (Dispute mediation only) |
3. GST Handling on Refunds
In accordance with statutory Indian GST regulations, an official electronic Credit Note is generated for the refunded portion. GST is remitted only on any retained administration fees.
4. Dispute Mediation Procedure
If you feel a deliverable does not match the specifications submitted in your booking brief, you may open a formal Dispute from your Client Review console within forty-eight (48) hours of receipt. A Studio Director will personally assess the raw footage, the brief, and the delivered timeline. If an edit fails objective technical standards, a free recut or appropriate concession will be authorized.